Canary Technologies Unveils the First End-To-End AI Voice Platform Built for Hospitality

Canary’s AI Voice platform introduces a suite of intelligent voice assistants, including: AI Front Desk, AI Concierge, AI Central Reservations alongside Canary’s AI Booking Agent to elevate  the entire guest experience.

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SAN FRANCISCO, CA (Feb. 5, 2025, 10:05 AM EST) – Canary Technologies, the hospitality industry’s leading Guest Management System, today announced the launch of its AI Voice platform, an end-to-end suite of AI-powered hotel assistants that handle traveler calls, drive bookings and streamline hotel operations.

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Canary’s AI Voice is a full-service AI-driven voice platform that answers calls and handles a variety of guest needs. The platform integrates four advanced AI solutions purpose-built for hospitality: AI Front Desk Assistant, AI Concierge Assistant, AI Central Reservations Assistant alongside Canary’s AI Booking Agent.

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“A new era of guest communication is unfolding, presenting hotels with an unprecedented opportunity to redefine hospitality,” said SJ Sawhney, Co-founder and President at Canary Technologies. “Modern travelers expect instant answers, seamless bookings, and around-the-clock support, yet hotel and central reservation teams are often unable to handle peak demand. The result? A compromised guest experience and missed revenue. Our AI Voice Platform is designed specifically for hotels to bridge this gap – enhancing operations and elevating service across the entire guest journey. ”

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The benefits of AI Voice are extensive. For example, hotels miss up to 40% of calls—losing bookings and frustrating travelers. With Canary’s AI Voice, operators capture more revenue while better meeting guest needs.

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According to a recent report on AI in hospitality, over 80% of respondents believe AI will significantly reshape guest communications, and 73% believe AI will have a significant or transformative impact on the industry.

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Canary’s AI-driven communication tools help hotels and call centers free up overburdened staff, creating more time for genuine hospitality. Leading hotel groups are already using Canary AI to improve efficiency, boost revenue and enhance the guest experience

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To learn more about Canary AI, visit here.

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About Canary Technologies

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Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management Platform. Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 90+ countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group. Canary is the #1 rated solution on HotelTechReport and was the sole hotel technology company named to Fast Company’s Most Innovative Companies in 2023. Canary’s solutions eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary’s Hotel Management Software includes Mobile Check-In/Checkout, Tablet Registration, Upsells, Guest Messaging, Canary AI, Digital Tipping, Digital Compendium, AI Voice and AI Webchat. Learn more at canarytechnologies.com.

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