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Centralize all your hotel information with Canary Digital Compendium. Share amenities, attractions and more to boost revenue. Easy to update with no printing or app downloads required.
See why 25,000+ hoteliers voted Canary as the #1-rated Guest Engagement Platform.
Keep updated on all things hospitality with Canary’s industry experts
A few helpful answers to common questions
A digital compendium is a virtual version of the traditional hotel compendium, which contains information about the hotel and its services for guests. Traditional compendiums are usually paper-based, hotel binders that are placed in guest rooms for guests to reference during their stay. Digital compendiums, on the other hand, are accessible through electronic devices such as tablets and smartphones and offer a more interactive and convenient way for guests to access hotel information.
Guests can access a digital compendium through various digital platforms like welcome messages, on-property QR codes, Wi-Fi login screens and more. Hotels may offer a link or QR code for guests to scan on their devices or provide tablets in rooms for this purpose. Some hotels also have a mobile app featuring the digital compendium. No matter the method, guests can easily access the compendium on their personal devices.
For starters, it eliminates the need for physical copies of compendiums, reducing paper waste and costs. It also allows guests to access information at their convenience through their own devices, without having to rely on physical copies or call the front desk.
But the benefits go beyond just environmental and cost savings. A digital compendium also offers a more interactive experience for guests. With rich multimedia content, guests can get a better understanding of what your hotel has to offer. This can lead to increased guest engagement and satisfaction.
Digital compendiums also drive revenue. With the ability to showcase services and amenities, guests are more likely to purchase upsells during their stay. Additionally, a digital compendium can provide personalized recommendations based on guest preferences, further enhancing their experience.
Also, a digital compendium can be easily updated in real-time. This means that if there are any changes or updates to your services or amenities, you can quickly reflect them in the digital compendium.
Absolutely. The digital compendium can seamlessly integrate with various guest experience services and tools, including mobile check-in, upselling opportunities, guest messaging, digital tipping, and more. With upselling in particular, hotels can effectively highlight room upgrades, add-ons and other amenities in their Digital Compendium, simplifying the purchasing process for guests. This integration enhances the guest experience, providing convenient access to essential information and services all in one place.
Yes, the digital compendium can be updated in real-time to ensure that guests have access to the most up-to-date information. This is especially useful for hotels with changing services and amenities, as well as events or promotions happening during a guest's stay. With real-time updates, guests can trust that they are receiving accurate and relevant information at all times. With Canary Digital Compendium, hotels can easily view real-time updates in guest UI preview mode, ensuring a smooth and seamless experience for guests.
Yes, a digital compendium can be used across multiple properties. This allows for consistency in information and services provided to guests, regardless of the location they are staying at. It also streamlines the process for hotel staff, as they only need to update one central database instead of separate ones for each property. This is especially beneficial for hotel chains or companies with multiple properties under their brand.