Question 1

What is Canary’s Dynamic Upsells solution?

Accepted Answer

Canary’s Dynamic Upsells solution is one of the key hotel revenue management tools that hotel operators can leverage to increase the amount of revenue they receive per guest. Upsells enables you to strategically present upsell offers and packages to customers at moments when they are most likely to buy. For example, hoteliers can use Canary’s Upsells solution to offer room upgrades as a part of the check-in process or offer food and beverage packages throughout a guest’s stay.
Canary’s Dynamic Upsells solution is the ideal hotel upsell software for properties of all types and sizes.

Question 2

Why is hotel upsell software important for hotel operators?

Accepted Answer

A hotel upsell program that leverages technology can help properties drive more revenue. This is because customers are often more willing to pay for additional amenities and services as their stay approaches or they arrive at the property. Upselling is also beneficial in that it can increase customer satisfaction, as guests are provided with the opportunity to upgrade their stay and enjoy additional services that weren’t included in their original booking. Ultimately, a hotel upsell program is an important tool for any hotel that plans to maximize profits and boost customer satisfaction.

Question 3

How does Canary’s Dynamic Upsells solution work?

Accepted Answer

Canary’s hotel upsell software enables hoteliers to push room upgrades and other upsell packages to guests smartly throughout the entire guest journey. Upsells can be included in the guest check-in flow, delivered via text messages and emails throughout the guest stay, or included in the checkout process.

Canary provides hoteliers with the ability to approve or decline upsells based on availability and integrates seamlessly with all major property management systems.

Question 4

What are the key benefits of Canary’s hotel upsell software?

Accepted Answer

1. Increased revenue: Canary’s Dynamic Upsells solution helps hotels increase their revenues by anywhere from $1,000-$10,000 per month depending on the type and size of the hotel.
2. Increased guest satisfaction: By offering tailored, personalized offers to their guests, hotels can increase customer satisfaction and loyalty.
3. Increased staff efficiency: Canary’s hotel upsell software automates the entire process, eliminating manual effort and freeing up staff time for more important tasks.
4. More effective upselling: In many cases, hotel front desk upselling is less effective than using Canary’s upsells software to drive more revenue per guest. Hotel front desk agents aren’t necessarily sales people, but Canary is specifically designed to help increase a hotel’s bottom line.

Question 5

What should hoteliers look for in a hotel upsell software?

Accepted Answer

Hoteliers should evaluate a digital upsells solution for their property based on a few key criteria, including:
1. Easy to use: It is very important that hotel upsell software be as simple as possible for guests to engage with. No new app downloads should be required and the interface should be easy-to-use for guests of all types and ages.
2. Automation: Hoteliers should choose hotel upsell software that can automatically push upsell offers to guests at points in their journey when they are most likely to buy.
3. Customization: Hotel operations should look for a solution that enables staff members to easily make changes to upsell offers and approve or deny upsells based on availability.
4. Integration: Integration with other systems, like a property management system, is critical to ensure a seamless experience for both the guests and staff using an upsells solution.
5. Reporting capabilities: Hoteliers should opt for upsell solutions that include reporting capabilities, so the success of a hotel upsell program can be tracked and adjustments made as needed.

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