AI Hotel Guest Messaging

Let AI do the talking

Automate more than 80% of guest communication and free up your team with Canary’s AI Guest Messaging. Powered by Canary AI, the leading AI platform custom-built for hospitality.

Trusted by 20,000+ Hotels in 100+ Countries

Free up time for true hospitality

Your staff shines in creating memorable guest experiences—not repeating the same answers over and over. Canary’s AI Guest Messaging automates most inquiries, giving your team more time to deliver the hospitality your hotel is known for.

Save Time with Conversational Intelligence

Save Time with Conversational Intelligence

Serve up intelligent responses to guests, auto-generate service tickets and free up your team for tasks that require a human touch.

Speak 100+ Languages Tomorrow

Effortlessly speak the same language as your guests—regardless of what it is. With automatic translations, guests can communicate in whatever language they prefer.

Speak 100+ Languages Tomorrow

Personalize Each Guest's Stay

Go beyond providing a list of canned recommendations. Canary AI Guest Messaging offers personalized suggestions for activities, dining and more based on guest preferences.

Increase Ancillary Revenue

Boost upsell revenue by 4x. AI Guest Messaging intelligently detects guests' needs and surfaces relevant add-ons at exactly the right time.

See why brands like Wyndham and BWH Hotels are rolling out AI Guest Messaging across their entire portfolio

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Features & Capabilities

Unique Links per Guest visual

Automated AI handoffs

If Canary AI can’t answer a guest's inquiry, it automatically redirects the message to your team.

Unique Links per Guest visual

An ever-growing knowledge base

Canary AI continuously learns more about your hotel, so it can respond to more guest requests as time goes on.

Unique Links per Guest visual

Instant, professional, on-brand responses

Speak with a consistent brand voice and respond with grammatically correct messages.

Unique Links per Guest visual

Automated service tickets

Create service tickets from guest messages and send them to your service software with one click.

Unique Links per Guest visual

Responsible, customizable AI

Canary employs sophisticated training, evaluation and real-time monitoring to prevent inappropriate replies.

Navigating AI:
Emerging Trends in Hospitality

Explore groundbreaking insights and never-before-seen data from hundreds of hoteliers worldwide on AI’s transformative impact in hospitality.

One AI Platform for Every Guest Interaction

Handy hospitality industry resources for hoteliers

Keep updated on all things hospitality with Canary’s industry experts

Explore all our solutions

Canary’s all-in-one platform powers hotel operations, so you can focus on delivering exceptional guest experiences.

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Guest Management

Turn every guest interaction into an opportunity to impress.

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Canary AI

Improve efficiency with streamlined guest communication, smart automation and more.

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Secure Transactions

Prevent fraud and chargebacks and streamline payment processes.

FAQs

A few helpful answers to common questions

What is Canary AI?

What is AI in the hospitality industry?

How is AI transforming hospitality and what should hotels consider?