Canary's Privacy Policy
Last updated on October 10th 2024.
Canary Technologies, Co. (“Canary Technologies,” “we”, “us” or “our”) developed our services to help you gain operations efficiency. We understand that privacy is important to both our online visitors and registered users. We respect your privacy and will take reasonable steps to protect your information as described in this Privacy Policy.
This Privacy Policy will help you understand the following:
- What does this Privacy Policy apply to?
- Information collection and useSharing and disclosure of information
- Choice and opt-outProtection of information
- Changes and notifications
- Jurisdictional issues
- Access to information; Contact us
In the event of any inconsistency between our Terms of Service and this Privacy Policy, our Terms of Service prevail.
1. What does this Privacy Policy apply to?
Canary Technologies is located at 275 Sacramento Street, Floor 3, San Francisco, CA 94111. This Privacy Policy applies to the CanaryTechnologies.com website, including all subpages and successor pages (collectively referred to as the “Site”), and also applies to all software and services that we offer, including services that we offer through our Site when you register for a Canary Technologies account (collectively referred to as the “Services”).
By using our Site or Services, you are accepting the practices described in this Policy.
2. Information collection and use
Broadly speaking, we collect information in three ways: (1) when you provide it directly to us, (2) when we obtain information about you from third parties or our systems, and (3) passively through technology such as “cookies.” The types of information that we collect and our use of that information are described below.
Personal Information
The term “Personal Information”, as used in this Privacy Policy, refers to any information that can be used to identify or relates to an identifiable person. Personal information does not include information that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person. Personal Information we collect may include:
- Names
- Email addresses
- Telephone number
- Credit and debit card number
- Account username and security codes
- Any reservation information
Cookies, Web Server Logs and Other Technologies
Similar to many commercial websites, we utilize “cookies” and other technologies to collect information in connection with our Site. “Cookies” are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies store information accessed through your browser to streamline activities and make the online experience easier and more personalized. Information gathered through cookies and web-server log files may include information such as the date and time of visits, the pages viewed, IP addresses, links to/from any page, and time spent at a site. We use cookie data to measure web traffic and usage activity on our Site for purposes of improving and enhancing the functionality of our Site, to look for possible fraudulent activity, and to better understand the sources of traffic and transactions on our Site. Cookies also allow our servers to remember your account information for future visits and to provide personalized and streamlined information across related pages on our Site. In order to understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technology to identify the fact that you have visited our Site or seen one of our advertisements. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. You may also consider visiting aboutcookies.org, which provides helpful information about cookies. You can choose to disable cookies for our Site but this may limit your ability to use our Site and Services.
Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, language, and browser type and version. We use this information to ensure that the Site functions properly.
Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Site, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
We use third-party analytics services, such as Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. You may also download the Google Analytics opt-out browser add on, available here.
Site Visitors
To simply browse our Site, you are not required to provide any Personal Information. However, we may gather information from cookies and similar technologies, as described directly above, for the purposes of monitoring and improving our Site and understanding and improving the effectiveness of our advertising
Site Users, General
To use our Site and Service we collect Personal Information such as the following:
- Your name, company name, billing information (including credit card information), location, email address, phone number, signature, reservation details, notes, names of other guests you provide during the transaction process, to complete your usage of the site.
- Your IP addresses, devices, and locations used to access Canary Technologies, which will be linked to your account for fraud detection/prevention purposes
Site Users, Customers
To use our Site and Services, you must register for a Canary Technologies account. When you register for an account, we collect Personal Information such as the following:
- Your name, company name, location, email address, phone number, and account password, role and department, signatures
- Your IP addresses, devices, and locations used to access Canary Technologies, which will be linked to your account for fraud detection/prevention purposes
Children
Our Site and Services are not intended for children.
Use
We may use Personal Information in a manner that is consistent with this Privacy Policy for our legitimate business interests, including to respond to your inquiries and fulfill your requests, complete your transactions, provide you with customer service, send administrative information to you, and to personalize your experience on the Site and Services. We may also use Personal Information and other information collected through the Site or Services to help us improve the content and functionality of the Site and Services, to better understand our users and to improve the Site and Services. We may use this information to contact you in the future to tell you about services we believe will be of interest to you. Information regarding how to opt-out of marketing communications is provided in Section 4 (“Choice and opt-out”) below.
We may use and disclose information that is not Personal Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine non-Personal Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
3. Sharing and disclosure of information
We may disclose your Personal Information for the purposes described in this Privacy Policy, including to third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.
In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, any information in our possession may be transferred to our successor or assign.
4. Choice and opt-out
We may occasionally email you with information about offers or new services. You can opt out of these marketing email communications by replying with unsubscribe in the subject line, or via an unsubscribe link included in such communications. However, you will continue to receive certain email communications related to your account including information regarding transactions and your relationship with Canary Technologies.
5. Protection of information
Although no data transmission can be guaranteed to be 100% secure, we take reasonable steps to protect Personal Information. Canary Technologies maintains reasonable administrative, technical, and physical procedures to protect information stored in our servers, which are located primarily in the United States.
6. Changes and notifications
This Privacy Policy was last updated on the date indicated above. We reserve the right, in our sole and absolute discretion, to make changes to this Privacy Policy from time to time. Please review this Privacy Policy periodically to check for updates. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Site or Services following these changes means that you accept the revised Privacy Policy.
7. Jurisdictional disclosures
The Site and Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Site and Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
8. Access to information; Contact us
If you have a Canary Technologies account, you can update your account information by signing into your account. You also can update your Personal Information by contacting us as specified below - applying to all types of users that interact with Canary. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted via the Site or Services. Please also feel free to contact us at privacy@canarytechnologies.com if you have any questions about our Privacy Policy or information practices.
This Privacy Policy does not apply to information that we process on behalf of our property or brand customers (such as hotels and other hospitality organizations) while providing the Canary Technologies platform or services to them. Our use of information that we process on behalf of our property or brand customers may be governed by our agreements with such customers. If you have concerns regarding your personal information that we process on behalf of a property or brand customer, please direct your concerns to that property or brand.
We've appointed a Data Protection Officer, who can be reached at privacy@canarytechnologies.com. We offer Data Processing Agreements upon request. DPAs include standard contractual clauses ("Model Clauses") that are the mechanism for GDPR-compliant data transfer.
China Addendum
This China Addendum (“Addendum”) to the Privacy Policy applies to individuals located in the People’s Republic of China (“China”) pursuant to China’s Personal Information Protection Law and its implementing regulations and rules (“PIPL”). This Addendum supplements this Privacy Policy. In case of any inconsistencies between this Addendum and the rest of this Privacy Policy, this Addendum prevails with respect to the personal information of individuals located in China.
For the purpose of this Addendum, the terms “personal information” and “process” have the respective meanings given thereto under the PIPL.
Personal information we process
We collect and process your personal information in accordance with what is described under Section 2 “Information collection and use” of this Privacy Policy. Your credit and debit card number, billing information and account security codes may be considered sensitive personal information under the PIPL, which may result in harm of personal or property safety once leaked or illegally used. We only process your sensitive personal information for purposes as described in this Privacy Policy and take security measures to ensure the confidentiality and security of your sensitive personal information.
We may process your personal information without obtaining your consent under the following circumstances:
- It is necessary for the conclusion or performance of a contract to which you are a party;
- It is necessary for the fulfilment of our statutory obligations;
- It is necessary for coping with public health emergencies or for the protection of an individual’s life, health or property; and
- Your personal information is processed within a reasonable scope in accordance with applicable Chinese laws if such personal information has already been publicly disclosed by yourselves or through other legal sources.
Sharing and disclosure of your personal information
We share and disclose your personal information to third parties for purposes described under Section 3 “Sharing and disclosure of information” of this Privacy Policy. We require our service providers who receive your personal information to process your personal information in compliance with this Privacy Policy and take security measures to protect your personal information.
In the event that we will need to share your personal information in the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, we will inform you of the name and contact information of the recipient of your personal information. The recipient shall comply with this Privacy Policy when processing your personal information. If the recipient’s processing methods and purposes fall beyond the scope of this Privacy Policy, such a recipient shall obtain your consent.
We will not publicly disclose your personal information unless we have obtained your prior consent or the public disclosure is required by applicable Chinese laws, legally binding enforcement actions or court orders.
International transfers of your personal information
We are headquartered in the U.S. and some of our service providers described in ‘Sharing and disclosure of information’ section are located outside of China. To the extent that your personal information described in the ‘Information collection and use’ section will be processed outside China, we will do so only for necessary purposes specified in the ‘Information collection and use’ section. We will obtain your separate consent or rely on other legal basis available under the PIPL for the international transfer of your personal information. We will also adopt an applicable lawful transfer mechanism for such transfers (to the extent required under the PIPL) and take measures to ensure the overseas recipients can provide the same level of protection as required under the PIPL. Our entity in the U.S. that will process your personal information is Canary Technologies Co. and can be reached at privacy@canarytechnologies.com.
Security
In case a security incident occurs, we will take remediation actions immediately and notify relevant government authorities and/or affected individuals, where required under the PIPL.
Your rights
You have the right to access, correction, restrict or object to processing, withdrawal of consent, and obtain a copy of your personal information retained by us.
Under the following circumstances, if we have not deleted your personal information, you also have the right to request to delete your personal information:
- the purposes of processing have been achieved or cannot be achieved, or your personal information is no longer necessary for achieving the purposes of processing;
- we cease to provide our services, or the retention period has expired;
- you have withdrawn your consent (if we rely on your consent as the legal basis to process your personal information);
- our processing is in violation of applicable Chinese laws or the agreements with you; or
- other circumstances as provided under applicable Chinese laws.
You can exercise your above rights via methods described in Section 8 “Access to information; Contact us” of this Privacy Policy. We will respond to your request within the timeframe required under the PIPL after your identity is verified.
Children’s Information
Our Site and Services are not intended for children. We do not knowingly collect personal information of children under the age of 14 unless we have obtained consent from the children’s parents or guardians. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at privacy@canarytechnologies.com.
How long we keep your personal information
We will retain your personal information for as long as necessary to fulfil the purpose for which we collected it. If you cease to use our Site and Services, we may still need to retain your personal information for a reasonable period of time for certain reasons (such as to comply with our legal and/or regulatory obligations). When we no longer require your personal information, we will either delete or anonymise it.
