
13 Hotel KPIs To Keep an Eye on To Ensure Your Property’s Success
Understanding your current and past performance is key to ensuring your property’s long-term success. Measuring and tracking hotel KPIs is the most straightforward way to do that.
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The Big Benefits of Mobile Tipping for the Hospitality Industry
For generations, tips for hotel employees, restaurant workers and everyone else in the hospitality industry were primarily paid out in cash, but today, mobile tipping, also known as “digital tipping” is quickly becoming much more popular. There are a variety of reasons for this, including evolving consumer behavior, the pandemic and the ability to use mobile devices to complete transactions.
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How To Avoid Hotel Chargebacks & Win Them When They Happen
Unfortunately, there’s a dark side to the increased reliance on electronic payments. Chargebacks become easier to implement and more prevalent. Luckily, there’s plenty you can do to protect your business. Let’s look at what exactly hotel chargebacks are, and how you can avoid them or win them when they happen.
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How To Improve Guest Satisfaction In Hotels
Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.
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The Technology Solutions Luxury Hotels Should Embrace To Augment the Guest Experience
Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.
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How To Create a Hotel Guest Policy That Works for You & Your Guests
While the hotel guest policy is a dry subject, it’s important, nonetheless. The good thing is that doing it properly once means you don’t have to worry about it until you significantly change something about your services.
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10 Popular Upselling Examples for Hotels
The types of amenities and services a hotel operator chooses to upsell can depend on a variety of factors, but there are some near universal upsell options for hoteliers looking to boost ancillary revenue.
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8 Smart Hotel Technology Solutions That Improve the Guest Experience
With consumers more reliant on and comfortable with digital environments and tools than ever, it’s high time that the hospitality industry fully embrace smart hotel technology to improve the guest experience from pre-arrival through post-checkout.
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Complete Guide to the Hotel Guest Cycle
The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores.
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Why Guests Increasingly Expect Contactless Hospitality
For years, technology slowly crept into the lives of consumers and businesses around the world. The near universal adoption of smartphones led to consumers worldwide acclimatizing to the idea of engaging with businesses and organizations in a digital space. Then, the COVID-19 pandemic hit and really opened the throttle.
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10 problemas, desafíos y soluciones comunes de los hoteles
Cada hotel, según su ubicación, instalaciones y tipos de clientes, tendrá un conjunto algo distinto de problemas que pueden esperar recibir. En cualquier caso, hay algunos problemas comunes en todos los hoteles, independientemente de sus diferencias.
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How To Make The Most Of Your Hotel’s Checkout Procedure
Guest expectations are changing, and today travelers want faster, smoother service than ever. That extends to their checkout as well. Here are some practical tips on how and why to streamline your hotel's checkout procedure and make it the perfect end to a great stay...
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