Located just outside of Girona, Spain, Hotel Camiral is a 138-room luxury hotel situated on the Camiral Golf & Wellness resort property. As a Leading Hotels of the World property, the hotel upholds a high standard for five-star hospitality. When searching for a Guest Management System (GMS), they prioritized solutions that would further elevate the guest experience.

In 2024, they turned to Canary’s GMS because of its ease of implementation and strong focus on digitizing the guest journey. We sat down with Cristina Purice, Front Desk Supervisor, to discuss how Canary’s solutions have transformed their check-in process, improved sustainability and increased revenue.

Seamless Check-In & A Paperless Future

To modernize the guest experience, digitizing the formerly paper-based check-in process was a top priority. Hotel Camiral needed a solution that delivered both efficiency and luxury. Enter Canary’s Mobile Check-In and Tablet Registration, which both serve to eliminate long wait times, reduce paper and provide guests with a frictionless arrival experience.

Beyond a better guest experience, this shift significantly reduced the hotel’s environmental impact. “When the check-in process was manual we were using a lot of paper,” said Anna. “Now, we’re not only more eco-friendly, but we’re also able to check guests in faster than ever.”

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Tablet Registration: Check-In in Under 3 Minutes

For guests who prefer to check in at the front desk, Tablet Registration helps streamline the experience. Instead of filling out paperwork, guests confirm their details before picking up their keys and heading straight to their rooms. It’s secure and staff can interact with guests without having to detract from the check-in experience by having guests fill out forms.

“The [entire check-in] process takes less than three minutes,” Anna explained. “Guests love the convenience, and our team spends less time on administrative tasks.”

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Capturing New Revenue with Upsells & Add-Ons

Luxury resorts thrive on personalized experiences, and Canary’s Dynamic Upsells ensures guests have seamless access to premium add-ons. Guests can explore and purchase extras with ease prior to arrival and throughout their stay. Dynamic Upsells has allowed Hotel Camiral to capture revenue from add-ons the front desk may have previously offered for free. 

“When guests can see what they’re getting — whether it’s a room upgrade or a curated add-on — it’s much easier for us to drive sales,” Anna noted. In just four months, Dynamic Upsells helped the hotel generate over $33,000 from add-ons like pet fees and late checkout. They plan to expand their add-on menu even further to encompass the various activities available on the property.

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Reducing Phone Calls with Guest Messaging

Before adopting Canary’s Guest Messaging, guest inquiries were all routed to the front desk staff. Guests have a myriad of questions: What time does the restaurant open? Where is the spa? Previously, each of these required a call or an in-person visit. Now, guests can ask their questions via text and get instant responses.

“Guest Messaging has definitely cut down on call volume,” Anna said. “It’s a game-changer for quick questions, and guests appreciate the convenience.”

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A Streamlined Checkout

The guest experience doesn’t end at checkout—it should be just as smooth as arrival. Canary’s Smart Checkout provides a seamless departure experience, and the eFolio add-on eliminates the hassle of printed receipts and makes it clear where each charge originates from.

“It’s a more luxurious experience when guests can access their folio online,” Anna shared. “They review everything at their own pace and follow up easily if needed.”

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Luxury Meets Efficiency at Every Stage

By embracing technology without compromising luxury, Hotel Camiral sets the gold standard for five-star hospitality. 

“With Canary, we can do all our work faster than before,” Anna concluded. “It’s an investment that truly works for us.”