Welcome to the Canary Blog

Processing guest payments in the most secure, PCI-compliant way possible is critical for the hospitality industry.

Great guest service is the cornerstone of a successful hotel business. Whether you’re facing guests, event planners, event attendees, or business travelers, the quality of your guest service could mean happier customers, better reviews, and more revenue.

Ofrecer una variedad de actividades en su hotel es una excelente manera de asegurarse de que sus huéspedes tengan una estancia agradable e inolvidable. Desde ofrecer juegos de mesa y cartas hasta alquilar bicicletas, hay muchas opciones entre las que elegir para que su hotel destaque del resto.

In this blog post, Canary's team examines exactly what is most important to hotel guests today and how hoteliers can meet these expectations head-on. 

These guest experience ideas — collected from Canary's team of hospitality industry veterans — are guaranteed to enhance any hotel stay.

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores. 

Whether you're a limited service hotel, luxury property, or anything in between, there are often differences between your ideal guests and the ones you may actually end up booking. ‍In this post, we offer a comprehensive list of the most common types of hotel guests and how to appeal to each one.

The right hotel guest services can provide an incredible experience that will make guests want to come back again and again.